REFUND & CANCELLATION POLICY

Last Updated: 01/12/2025

At Gora Sales And Distribution Private Limited, customer satisfaction is our top priority. This Refund & Cancellation Policy explains how refunds, cancellations, and related processes work when you shop with us on https://gorasfashion.in.

By placing an order on our website, you agree to the terms mentioned in this Refund & Cancellation Policy.

1. ORDER CANCELLATION POLICY

1.1 Customer-Initiated Cancellation

Orders can be cancelled only before they are shipped or dispatched.

Once the order is dispatched, it cannot be cancelled under any circumstances.

To cancel your order, go to:

My Account → Orders → Cancel Order

If your cancellation request is successful, you will receive a confirmation through email, SMS, or website notification.

1.2 Cancellation by Gora Sales And Distribution Private Limited

We reserve the right to cancel an order in cases such as:

  • Payment failure
  • Invalid or incomplete shipping address
  • Product out of stock
  • Technical or pricing error
  • Fraudulent or suspicious activity
  • Order verification failure
  • Any other operational or legal reason

If your prepaid order is cancelled from our side, a full refund will be issued to the original payment method or original payment source used at the time of purchase.

2. REFUND POLICY

2.1 Refund Eligibility

Refunds are issued only for:

  • Approved returns after quality check
  • Cancelled prepaid orders
  • Failed payments
  • Duplicate payments
  • Orders cancelled by Gora Sales And Distribution Private Limited
  • Any other case approved by our support team as per applicable policy

Refund is not provided in the following cases:

  • Used, washed, altered, or damaged products are returned
  • Return request is raised after the eligible return period
  • Product is returned without original tags, packaging, invoice, or accessories
  • Non-returnable products are returned
  • Product damage is caused by customer misuse, negligence, or improper handling
  • Incorrect or incomplete return evidence is submitted

Non-returnable products may include items such as socks, stockings, dupatta, scarf, innerwear, customized products, clearance items, or any product specifically marked as non-returnable on the product page.

3. REFUND MODE

3.1 Refund to Original Payment Source

All eligible refunds for prepaid orders will be processed strictly back to the original payment method or original payment source used at the time of purchase.

This may include:

  • Same UPI ID
  • Same debit card
  • Same credit card
  • Same wallet
  • Same net banking account
  • Same payment instrument used during checkout

We do not process refunds to a different bank account, different UPI ID, different wallet, or any third-party payment source.

We do not collect or store customer bank account details for refund processing.

3.2 Prepaid Orders

For prepaid orders, once the refund is approved, the refund amount will be initiated through our authorized payment gateway or payment service provider and sent back to the original payment source used for the transaction.

3.3 Cash on Delivery Orders

For Cash on Delivery orders, no online prepaid payment source is available at the time of placing the order.

Wherever a refund is approved for a Cash on Delivery order, the refund may be issued through store credit, coupon, wallet credit, replacement, or any other method approved by Gora Sales And Distribution Private Limited, subject to verification and applicable policy.

We do not collect customer bank account details for COD refund processing.

4. REFUND PROCESSING TIME

Refunds typically take 5–7 working days after approval and successful refund initiation.

Bank, card issuer, UPI provider, wallet provider, or payment gateway processing time may extend the timeline slightly.

In rare cases, refund processing may take up to 10 working days, depending on the payment gateway, bank, or payment service provider.

You will be notified once your refund is initiated.

5. RETURN-BASED REFUND CONDITIONS

Refunds for returns will only be processed after:

  • The returned product reaches our warehouse or return processing center
  • The product passes quality check
  • Original tags, packaging, invoice, and accessories are verified
  • The return request is found valid as per our Return Policy

Refund may be rejected if:

  • Product is used, washed, altered, damaged, or stained
  • Original tags, packaging, invoice, or accessories are missing
  • Incorrect product is returned
  • Product is different from the item delivered
  • Images or videos submitted by the customer are incorrect, unclear, edited, or incomplete
  • Product falls under a non-returnable category
  • Return request is raised after the eligible return period

If quality check fails, the product may be returned back to the customer, and refund will not be processed.

6. FAILED OR DUPLICATE PAYMENTS

If your amount is deducted but the order is not confirmed, the amount is generally reversed automatically by the bank, UPI provider, wallet provider, or payment gateway.

The refund or reversal usually takes 3–7 working days.

In rare cases, it may take up to 10 working days, depending on the payment gateway or bank.

If the amount is not refunded within the expected timeline, please contact us with:

  • Order ID, if available
  • Payment screenshot
  • Transaction ID
  • Payment date and time
  • Registered mobile number or email address

Our support team will assist you with the payment gateway status.

7. LATE OR MISSING REFUNDS

If your approved refund is delayed, please follow these steps:

  • Check your bank, UPI, card, or wallet statement
  • Contact your bank, payment app, card issuer, or wallet provider for pending refund status
  • Wait for the standard payment gateway processing timeline
  • If still unresolved, contact us with your order and payment details

Please email us with:

  • Order ID
  • Payment screenshot
  • Transaction reference number
  • Refund confirmation, if received
  • Registered mobile number or email address

We will help you verify the refund status with the concerned payment gateway or service provider.

8. IMPORTANT REFUND TERMS

  • Refunds will be processed only after approval from our side.
  • Refunds for prepaid orders will be made only to the original payment source.
  • Refunds cannot be transferred to another person’s account, another UPI ID, another card, or a different payment method.
  • We do not collect or store customer bank account details for refund processing.
  • Shipping charges, COD charges, convenience fees, payment gateway charges, or handling charges may be non-refundable unless otherwise required by law or approved by us.
  • Refund timelines depend on the payment gateway, bank, card issuer, UPI provider, or wallet provider.
  • Gora Sales And Distribution Private Limited reserves the right to reject any refund request that violates this policy or appears fraudulent, suspicious, or abusive.

9. CONTACT US

For any questions regarding refunds or cancellations, please contact us:

Gora Sales And Distribution Private Limited
Website: https://gorasfashion.in
Phone: +91 8434976757
Email: rawal@gorasfashion.in
Working Hours: Monday – Friday, 9:00 AM – 6:00 PM